TERMS AND CONDITIONS OF SALE AND USE

The Coffee Society – As of November 9 2025

These Terms and Conditions of Sale and Use define the commercial relationship betweenThe Coffee Society SA
Rue Dr César-Roux 4, 1005 Lausanne
IDE CHE-266.258.412

Hereinafter referred to as “The Coffee Society”, “we”, “us”, “our”.
For the website https://thecoffeesociety.ch, hereinafter referred to as the “Website”, the “Service”, the “Online Store”.

And

Any natural or legal person visiting and/or making a purchase on the Website for themselves or for a third party,

Hereinafter referred to as “you”, the “client”, the “user”, the “consumer”.

By visiting and/or using this Website and/or purchasing our products, you enter into this relationship and agree to be bound by these Terms and Conditions of Sale and Use, including the additional terms, conditions and policies referenced herein and/or accessible via hyperlink. The user attests that they are of legal age and capable of accepting these Terms and Conditions of Sale and Use in their entirety and of entering into a contract with The Coffee Society SA. The sales contract becomes effective after full and unconditional acceptance of these Terms and Conditions of Sale and Use and validation of the order by the client. The version of the Terms and Conditions of Sale and Use valid at the time of the order applies.

You may consult the most recent version of the Terms and Conditions of Sale and Use at any time on this page. We reserve the right to update and modify any or all of these Terms and Conditions of Sale and Use without notice and at any time. It is your responsibility to read these conditions carefully before accepting them, purchasing our products and/or using our Website.

Prices

Prices are indicated in Swiss francs (CHF), net amounts, VAT included and guaranteed.
Items benefiting from a warranty are subject to the conditions of the offer valid at the time of purchase. The warranty takes effect on the date of delivery of the item, as evidenced by the accompanying document (invoice) which we ask you to keep carefully. Not covered: damage due to poor maintenance, failure to follow the user manual, or normal wear and tear.
Price, content and product changes, as well as time-limited offers, are possible at any time and without notice. Additional paid services, such as delivery fees, appear separately in the shopping cart.

Availability

Our delivery commitment is void in the event of failure or non-compliance with supply deadlines by our own suppliers, and insofar as this unavailability is not attributable to The Coffee Society SA. In the event a product is unavailable, we will inform you as soon as possible.

Payment terms

Payment methods: bank transfer (to be made before dispatch of the goods), credit card (Stripe – secure online payment system) or TWINT.

Delivery and transport

Unless otherwise indicated by us, the dispatch of available items is carried out by Planzer within 5 working days, unless previously agreed. A contribution to shipping costs is requested from you once per order. For international shipments, please contact us at info@thecoffeesociety.ch to determine options and fees.
If deadlines cannot be met or the item is unavailable, we will contact you promptly. If the information provided by the client is inaccurate, The Coffee Society SA cannot be held responsible for delay or cancellation of the order.
NOTE: The Coffee Society SA does not deliver parcels to PO boxes and does not deliver any goods to underage or legally protected clients, unless written authorization is provided by parents or a guardian.

Statutory warranty

It is your responsibility to check the condition of the goods delivered without delay to exclude obvious material and manufacturing defects, as well as damage due to transport. In accordance with the law, you are obliged to report any defect or anomaly affecting the delivered goods to enable us to remedy it quickly.

Return or exchange of goods

Defective items must be returned intact and complete in their original packaging (with labels bearing their references) and with the order confirmation, accompanied by the delivery slip, within 7 days after receipt of your parcel. You must contact The Coffee Society SA in advance before any possible return or exchange. In the event of a confirmed defect, the goods will be exchanged if still available or refunded. Return shipping costs are at your expense or, by prior agreement, the exchange may take place directly at The Coffee Society SA’s premises. In the case of an exchange order, the shipping costs of your new order are offered.

ARTICLE 1 – TERMS OF USE OF OUR ONLINE STORE

By accepting these Terms and Conditions of Sale and Use, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor in your care to use this Website. The client declares they are capable of accepting these Terms and Conditions of Sale and Use.

The use of our products for any illegal or unauthorized purpose is prohibited, and you must not, in the course of using the Service, violate the laws of your jurisdiction (including but not limited to copyright laws).

You must not transmit worms, viruses or any code of a destructive nature.

Any breach or violation of these Terms and Conditions of Sale and Use will result in immediate termination of your Services.

ARTICLE 2 – GENERAL CONDITIONS

We reserve the right to refuse access to the Services to anyone at any time, for any reason.

All personal data will be considered confidential and handled securely. Information necessary for order management will be saved by The Coffee Society SA in order to facilitate subsequent orders and ensure the proper conduct of the commercial transaction. It may be communicated to affiliated companies as part of order handling.

You understand that your content (excluding your credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to the Service or contact on the Website through which the Service is provided, without our express prior written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and Conditions of Sale and Use.

ARTICLE 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We regularly update the information on our Website. However, it is your responsibility to verify the information you read and accept and/or to inform us of any shortcomings or inaccuracies in this information.

We are not responsible if the information available on this Website is not accurate, complete, or fully up to date. The content of this Website is provided for informational purposes only and should not be your sole source of information for making decisions, without first consulting more accurate, more complete and more current sources of information. If you decide to rely on the content presented on this Website, you do so at your own risk.

This Website may contain certain historical information. Historical information, by nature, is not current and is provided for reference only. We reserve the right to modify the content of this Website at any time, but we have no obligation to update information on our Website. You agree that it is your responsibility to monitor changes to our Website.

ARTICLE 4 – ERRORS, INACCURACIES AND OMISSIONS

There may occasionally be information on our Website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related Website is inaccurate, at any time and without notice (including after you have submitted your order).

We are not obligated to update, amend or clarify information in the Service or on any related Website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related Website should be taken to indicate that all information in the Service or on any related Website has been modified or updated.

ARTICLE 5 – CHANGES TO THE SERVICE AND PRICES

The prices of our products may be changed without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice and at any time. We shall not be liable to you or to any third party for any price change, suspension or discontinuance of the Service.

ARTICLE 6 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online on our Website. These products or services may have limited quantities and may only be subject to returns or exchanges in accordance with our Return Policy.

We have made every effort to display as clearly as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer screen’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person or in any geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Website is void where prohibited by law. We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ARTICLE 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any client order for any reason deemed valid (insolvency, inaccurate data, etc.). We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same client account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please refer to our Return Policy.

ARTICLE 8 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. If you use the optional tools offered on the Website, you do so entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features on our Website (including new tools and resources). Such new features and services shall also be subject to these Terms and Conditions of Sale and Use.

ARTICLE 9 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties. Third-party links on this Website may direct you to third-party Websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or Websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party Websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

ARTICLE 10 – USER COMMENTS, SUGGESTIONS AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by e-mail, by postal mail, or otherwise (collectively, “comments”), you grant us the right, at any time, without restriction, to edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions of Sale and Use.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related Website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

These conditions apply to all social networks used, and that may be used in the future, by The Coffee Society SA. They include but are not limited to: Facebook, Twitter, Instagram, LinkedIn.

ARTICLE 11 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms and Conditions of Sale and Use, you are prohibited from using the Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related Website, other Websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related Website, other Websites, or the Internet. We reserve the right to terminate your use of the Service or any related Website for violating any of the prohibited uses.

ARTICLE 12 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free, and that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

The Coffee Society SA, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors shall in no case be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

ARTICLE 13 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless The Coffee Society SA, our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions of Sale and Use or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

ARTICLE 14 – SEVERABILITY

In the event that any provision of these Terms and Conditions of Sale and Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions of Sale and Use, such determination shall not affect the validity and enforceability of any other remaining provisions.

ARTICLE 15 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions of Sale and Use are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you cease using our Website.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions of Sale and Use, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination, and/or accordingly may deny you access to our Services (or any part thereof).

ARTICLE 16 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms and Conditions of Sale and Use shall not constitute a waiver of such right or provision.

These Terms and Conditions of Sale and Use and any policies or operating rules posted by us on this Website or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions of Sale and Use).

Any ambiguities in the interpretation of these Terms and Conditions of Sale and Use shall not be construed against the drafting party.

ARTICLE 17 – APPLICABLE LAW AND JURISDICTION

These Terms and Conditions of Sale and Use, and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws in force in Lausanne, Vaud, Switzerland.

All clauses appearing in these Terms and Conditions of Sale and Use as well as all purchase and sale operations referred to herein are subject to Swiss law. In the event of a dispute, an amicable solution will be sought and, failing that, the matter will be handled by the District Court of Lausanne, Vaud, Switzerland.

ARTICLE 18 – CHANGES TO THE TERMS AND CONDITIONS OF SALE AND USE

You can review the most current version of the Terms and Conditions of Sale and Use at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions of Sale and Use by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website following the posting of any changes to these Terms and Conditions of Sale and Use constitutes acceptance of those changes.

ARTICLE 19 – CONTACT DETAILS

Any questions, additional information or comments regarding the Terms and Conditions of Sale and Use may be sent to us at info@thecoffeesociety.ch.